Jongga Kimchi Ramen/종가집 김치라면

One interesting find at Costco – Jongga Kimchi Ramen – Ramen with non dried Kimchi..one confusing thing is Jongga made in Thailand? 🙂

코스트코에서 여느때처럼 뭐가 새로 나왔나하고 스캔하던 중 발견… 종가집 이름 밎고 일단 한박스 사주셔서 시식했다.. 뭐 김치가 생으로 들어있어서 (진공포장) 참신하긴한데 좀 맵고 국물이 강해서 – 김치사발면이나 김치라면 사먹을때 ‘시원한감’ 혹은 맹맹한듯한 감칠감이 없는건 좀 아쉬움…

김치로 유명한 종가집에서 태국산 라면을 미국에서 팔고 있는데 이 라면의 원산지는 과연 어디로 봐야하는가…ㅎㅎㅎ

2021.3

Paulaner Munchen Oktoberfest Marzen

평생 가본적도 없는 독일 – 그래도 고등학교3년+1년+ ‘대학 입학전까지 삽질한게 아까워 땅짚고 헤엄치기로 날로 A먹은’ 대학 교양 수업 한학기에 배운 독일어 써먹을 땐 이럴때밖에 없나보다.. 원채 쓸일이 없으니 광속으로 까먹지만 몇개는 머리속에 있는듯..

암튼 나홀로 야밤에 일하다 옥토버페스트 – 독일 맥주를 코스트코에서 팔길래 사왔다.. 첨엔 약간 갸우뚱스럽다 두번째 먹을때부터 쌉싸름하니 맛있네…

Oktoberfest Bier is best at lonely night work… and thanks to crazy high school days at least I can read & know what ‘Marzen’ is!! 🙂

2020.11

Happy Shrimp Chips from Naive Happy Snack

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코스트코에서 그냥 지나치려다 눈에 들어온 과자… 새우칩인데 버터와 마늘이 들어가있다.. 참 한국인의 맛인데 하고 자세히 보니 뒷면 좌측 하단부 제일 밑에 보이는 한줄 “Product of S Korea” 이거 하나 믿고 집어왔는데… 대 투.더. 박이다..

그냥 한자리에서 한봉지 다 먹을각임…ㅎㅎ 마늘버터맛 알새우칩이라고 보면 될듯…

Curious to find the shrimp chips at Costco and it is even saying Butter and Garlic.. thought this is so Korean and then actually found out this is manufactured in Korea at the bottom of the backside. So gave it a try with a little bit of trust, and this thing didn’t turned back my trust and became one of the best chips ever from Costco… 🙂

2020.8

Do you name your car?

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From the first car I owned, I have always had a lovely name for it.. but research from Costco magazine shows I am not alone.. and actually 94% of the owners gives a name 🙂

All of the cars I have owned has a name of Korean rhyme “-ungee” 🙂

그렇지…. – 내가 이상한게 아니였어.. 항상 차는 붕붕이, 검둥이, 그리고 지금은 소둥이와 오딩이라고 ~ㅇ이 돌림을 붙이고 사는데 나만 그런게 아니였구나..ㅎㅎㅎ

2020.3

Lowe’s – Lowest Satisfaction: Good Bye from now

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When I took various marketing classes in my life during my undergrad and MBA, the theory always said “Bad experience/VOC is usually spread 8 times more than good experience/VOC” – stressing the importance of keeping customers happy. Here is my version of 8 times VOC blast for home improvement store experience – Lowe’s.

When it comes to home improvement/home appliance, I have always went to Lowe’s if possible – usually have more selections, more staffs in stores than Home Depot – every time I learn from store when I need to explore/fix something, and for appliances I do remember they had next day delivery, and I also thought Lowe’s has better deal vs. “incumbent” Home Depot.

Last week, our beloved 2nd refrigerator finally died quietly in our garage- making me rushing to store to purchase replacing refrigerator in ASAP since 2nd one was always used more like “longer term storage” of food.

Here are the series of journey I had to go through..

* Next Day delivery: Impossible – because I was late – I was at the store at 6:30 PM -not happy to get rejected but acceptable any how..this became next-next day delivery

* At the day after, I got a call that the product they had in store was defective- offered me to take floor sample with discount. The only thing I asked back is “Can it be still be delivered tomorrow?”, “It is working unit – correct?” and the answer was all yes.

* It got delivered but it took a while to start after plugging in electricity – something was weird, but the manual said it requires 24 hours of operation to fully function. So I put all the food we previously triaged in the newly arrived refrigerator.

* Next day, after 24 hour has passed – I found out all the food were melting with horrible smell in refrigerator. IT NEVER COOLED ANYTHING FROM BEGINNING.  Then I called to the store. They said to me to call to service. Called to Service they said call to Care. And finally called to Care. All in all, series of waste of time – explaining what happened 3 times & everyone was saying calling to store for replacement is the best option. All food I put were tossed away to garbage – my precious foods!!

* Next day, they called me up and said I need to wait 3 more days for new unit. – asked whether they can dispatch any from their neighbor stores – refused again – fine.

* At the day of delivery, no confirmation at all – so I called them up – and they said the driver talked with me on delivery time (Who?) and driver is 2 min away from me – waited for 20 min – called them back – said my refrigerator is at their store so delivery have to be delayed. What?! and heard series of reasons why it was missed in delivery truck. (it arrived at the store in that morning just before the truck was loading the delivery items – well I don’t care!) Nicely, I got my work schedule screwed up. – I was feeling just glad that I have a generous boss.

* So I left my unhappy “series of bumps” in their website and asked them to reach out to me via email if they want to. Yesterday, the customer service emailed me that store will reach out to me in next 24 hours. Today, Saturday night, I got a cold call from the store, saying how it is working – it is working fine. No word of apologies on product failure and delivery failure. Felt like he is calling me because I left the feedback on their store on website -but was totally waste of time for me to be on a phone with store manager who was never apologetic to me.

Conclusion & Direction from now: Whenever I am buying something, I am going to Home Depot directly or Costco. BTW, I found the pricing for the same one was exactly same in Home Depot.

Also a good reminder for me – on importance of alwaying thinking “in the shoe of customer” – solving the problem form customer’s perspective – I never cared how their internal process is. Also, sometimes, all it matter is just apologizing – I had no intention of asking anything back on my losses and issues I had to go though. All I just want to hear is any sincere apologies..

This was the follow up email I kindly wrote back to customer service again. Good Bye!

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Thank you for you notice.
 
I did get a call from store today night – which was the most disturbing call – keep saying and asking me it is delivered and working – and no word of apologies for the things happened and no single mention of delay in delivery and the loss of food I had, plus the trouble I had to go through.
 
Also, by the way, when I left this comment, I believe I left the preferred way of communication as email, while the store called me up and just blasted what they wanted to say vs. what I wanted to hear. – Total waste of time for me.
 
I never wanted my experience to be lip-serviced with soul-less & non apologizing explanation, and my time wasted with no single word of apologies with cold calling. My bad I should have ignored the call rather than picking up the phone.
 
Anyhow, although I am not a contractor nor “heavy fixer” to be a frequent home improvement shopper, but going forward this refrigerator should be my last purchase on anything from Lowe’s, and I will never forget this experience and always drive directly to Home Depot without any hesitation since it is already close from my place.
 
Thanks,

2014.3