Xbox One Space Needle Controller

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One more souvenir from work.. it is cool but the downside is… it is a product of cheap stickers and all the consoles displayed in controller and stand is actually Xbox 360 Console while it is Xbox One controller…:)

회사에서 받은 기념품…. 하나 추가…ㅎㅎ 마침 하나 콘트롤러 하나 더 사려했는데 잘되었다..ㅎㅎ

2015.3

iPad with Retina Display aka iPad 4

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Finally had one more farm product at home after noticing new iPod not coming with product manual about 8 years ago- I still do not agree on farm’s approach on dictating by ignoring my own way of information processing & new product experiences. Principle of “happy wife happy families” wins. 🙂

근 8년전 즈음인가… (현재 직장과 아무 상관 없던 시절.. ^^) iPod에 설명서 없는 것에 “어찌 내 정보 습득 과정을 네맘대로 단정지으려 하는가?”하고 광분하며 내 다시는 사과농장 제품 안산다고 결심했는데 가정의 평화때문에 어쩔수 없이 하나 장만…-_-; 무슨 허생전도 아니고…ㅎㅎ

2015.3

Toilet Connector

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Anyone who understand what Toilet Connector is and understand this picture knows what happened at my home. – one more thing – this toilet was on 2nd floor.

정말이지 아닌 밤중에 헬게이트가 열렸었다. 한편 사람있을 때 발생한 일이라 천.만.다.행…휴… 또 홈디포매출 향상에 기여해주셨다.

다른 변기들도 하나씩 미리 교체를 해주던가 해야겠다… 😦

 

2015.2

Last DIY Project of 2014: Replacing Kitchen Faucet

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집은 빚얹어서 장만은 했는데, 장만하기에 급급했고, 월급은 많이 못벌어오는 하찮은 인생에 뾰족히 Moonlighting할 재주는 없고 해서 반강제적으로 시작한 DIY.

집페인트 칠하기, 나무 자르기, 이끼 긁어내고 잔듸 씨뿌리기, 지붕에 올라가 gutter청소하기, 미닫이 문짝 다시 설치하기, 전기 아웃렛 교체하기, 세탁기 건조기 설치하기, 세탁실 장판 다시깔기, 냉장고 설치하기, 식기세척기 설치하기에 이어 올해 마지막으로 주방 수도꼭지를 교체했다.

사실 교체하고 싶어서 갈았다기 보다는 물이 새는 것 같이 수도꼭지 cartridge를 교체하려고 뜯어본 수도꼭지의 내부 부식상태가 심각한듯하여, 무심코 costco.com에서 질러버렸는데 사람써서 교체하려면 공임만 최소 200불 가량 줘야한단다…헐…-_-;

어쩔수 없이 연장들을 챙겨들고 싱크대밑을 기어들어가 낑낑, 쉽게 분리되어야 할 부분은 녹이 슬어 헛돌고+부품끼리 붙어버려 죽어도 분리되지 않고.. 어쩔수 없이 쇠톱으로 갈기갈기 뜯어가며 기존 꼭지 제거… 그래도 설치는 단순해서 다행… 암튼 last word는 – Thank you Youtube! 🙂 You thought me everything…

휴.. 내년엔 뭐가 날 기다리려나…-_-;

Forced into DIY fixing as I became a poor homeowner Dad who doesn’t have a nice paycheck and no special skills for moonlighting 🙂

Painting, Gardening, Changing the electricity outlet, Lawn seeding, Gutter cleaning, Installing dryer and washer, flooring, installing refrigerator, replacing dishwasher.. after series of this got into world of pluming 🙂

Originally intended simple cartridge exchange but found out lots of things are worn out after opening up the facet. So happen to order a new one form costco.com

Journey of back crawling under the kitchen sink… would have been a nightmare without youtube! 🙂

2014.12

 

Daytrip to Beaverton, OR – Good Open-Box Dishwasher Hunting

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Embarked a trip to Oregon to hunt for a “hard to find” Bosch Dishwasher at Washington

– There was no ideal dishwasher within our budget in Washington – only found out Sears outlet at Portland and Best Buy at Beaverton has it…

– Wondered for 1 hour during midnight to attempt or not and decided to check it out by going there: risk was returnning without any gains after hours of driving back and forth.

– Extra cost: $50-$60 Fuel+car mileage dep. plus some time and effort to drive for round trip for unknown results. (but my time is cheap). Also this means I have to haul-away the old one by myself since it is outside of “delivery & pickup”range. Also, I cannot get installation service or need to hire someone to get installed. (Thank you youtube!!…)

– Savings: $250 from buying an open box- though it has little dent, about $100 for “forced” DIY Installation – because of the reaon stated above, also around some savings for sales tax (Thank you state of Oregon!)

Extra gain is seeing/bypassing Nike’s HQ.. 🙂 hearing quite dishwasher running after 7 hours of round trip driving and 1 hour of uninstall & install DIY – priceless..

 

2014.9

 

 

Windows Phone 8.1 Developer Preview Review after a week

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In quick summary Job well done – Now we are talking about completeness of Phone OS – still question remains on application coverages.

Windows Phone 8.1 had great user friendly features Action Center, Cortana, Calendar got improved dramatically as well as Camera applications.

The only downside I noticed with this upgrade are the breakout of game app. Now all the games which was only accessible via Game app in past are also showing up in app list- which drives me crazy becuase of my kids installing tons of games.

이제 드디어 원도우폰이 8.1업그레이드를 통해 다른 폰들과 동등한 수준의 기본 OS기능들을 정착한듯싶다. 이제 앱만 유치해주심…되는데… ^^

2014.4

 

Lowe’s – Lowest Satisfaction: Good Bye from now

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When I took various marketing classes in my life during my undergrad and MBA, the theory always said “Bad experience/VOC is usually spread 8 times more than good experience/VOC” – stressing the importance of keeping customers happy. Here is my version of 8 times VOC blast for home improvement store experience – Lowe’s.

When it comes to home improvement/home appliance, I have always went to Lowe’s if possible – usually have more selections, more staffs in stores than Home Depot – every time I learn from store when I need to explore/fix something, and for appliances I do remember they had next day delivery, and I also thought Lowe’s has better deal vs. “incumbent” Home Depot.

Last week, our beloved 2nd refrigerator finally died quietly in our garage- making me rushing to store to purchase replacing refrigerator in ASAP since 2nd one was always used more like “longer term storage” of food.

Here are the series of journey I had to go through..

* Next Day delivery: Impossible – because I was late – I was at the store at 6:30 PM -not happy to get rejected but acceptable any how..this became next-next day delivery

* At the day after, I got a call that the product they had in store was defective- offered me to take floor sample with discount. The only thing I asked back is “Can it be still be delivered tomorrow?”, “It is working unit – correct?” and the answer was all yes.

* It got delivered but it took a while to start after plugging in electricity – something was weird, but the manual said it requires 24 hours of operation to fully function. So I put all the food we previously triaged in the newly arrived refrigerator.

* Next day, after 24 hour has passed – I found out all the food were melting with horrible smell in refrigerator. IT NEVER COOLED ANYTHING FROM BEGINNING.  Then I called to the store. They said to me to call to service. Called to Service they said call to Care. And finally called to Care. All in all, series of waste of time – explaining what happened 3 times & everyone was saying calling to store for replacement is the best option. All food I put were tossed away to garbage – my precious foods!!

* Next day, they called me up and said I need to wait 3 more days for new unit. – asked whether they can dispatch any from their neighbor stores – refused again – fine.

* At the day of delivery, no confirmation at all – so I called them up – and they said the driver talked with me on delivery time (Who?) and driver is 2 min away from me – waited for 20 min – called them back – said my refrigerator is at their store so delivery have to be delayed. What?! and heard series of reasons why it was missed in delivery truck. (it arrived at the store in that morning just before the truck was loading the delivery items – well I don’t care!) Nicely, I got my work schedule screwed up. – I was feeling just glad that I have a generous boss.

* So I left my unhappy “series of bumps” in their website and asked them to reach out to me via email if they want to. Yesterday, the customer service emailed me that store will reach out to me in next 24 hours. Today, Saturday night, I got a cold call from the store, saying how it is working – it is working fine. No word of apologies on product failure and delivery failure. Felt like he is calling me because I left the feedback on their store on website -but was totally waste of time for me to be on a phone with store manager who was never apologetic to me.

Conclusion & Direction from now: Whenever I am buying something, I am going to Home Depot directly or Costco. BTW, I found the pricing for the same one was exactly same in Home Depot.

Also a good reminder for me – on importance of alwaying thinking “in the shoe of customer” – solving the problem form customer’s perspective – I never cared how their internal process is. Also, sometimes, all it matter is just apologizing – I had no intention of asking anything back on my losses and issues I had to go though. All I just want to hear is any sincere apologies..

This was the follow up email I kindly wrote back to customer service again. Good Bye!

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Thank you for you notice.
 
I did get a call from store today night – which was the most disturbing call – keep saying and asking me it is delivered and working – and no word of apologies for the things happened and no single mention of delay in delivery and the loss of food I had, plus the trouble I had to go through.
 
Also, by the way, when I left this comment, I believe I left the preferred way of communication as email, while the store called me up and just blasted what they wanted to say vs. what I wanted to hear. – Total waste of time for me.
 
I never wanted my experience to be lip-serviced with soul-less & non apologizing explanation, and my time wasted with no single word of apologies with cold calling. My bad I should have ignored the call rather than picking up the phone.
 
Anyhow, although I am not a contractor nor “heavy fixer” to be a frequent home improvement shopper, but going forward this refrigerator should be my last purchase on anything from Lowe’s, and I will never forget this experience and always drive directly to Home Depot without any hesitation since it is already close from my place.
 
Thanks,

2014.3

 

Samsung Galaxy Note 3

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Finally, bought Galaxy Note 3. Amazing devices, and 30 min of work to set up for my wife made my lovely ATIV S look so tiny and old-fashioned..

Beautifully designed sold square look and fast processer with tons of software loaded into. Feels like some of the softwares are still useless but I do see Samsung’s effort to differentiate the device with lots of nice softwares/applications. (i.e Galaxy to Galaxy migration app worked beautifully smooth..)

Anyhow, the take for me was – now I got a “small android ablet” called Samsung Galaxy 1 in my hand… 🙂

2013.12

Samsung Galaxy Note: DIY Replacing USB Charging Port

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So couple of days ago, my wife’s Galaxy Note was broken – whatever charging cable we tried, the phone hardly get charged – the only case it got charged was when I pulled the charging cable to extream southeast.. It was painful and inconsistent and not a sustainable way.. -_-;

So after some research, I found out, 1) this is not the problem of us only, and we had tons of folks who went thru this process, and 2) some folks do sell USB charging port modules on eBay.. The challenge was finding out the right part for Tmobile version of Note 1 – which is an extreme rare.. (it only sold for a short period with limited quantity)

Luckily enough I was able to order one from eBay, and followed all the directions from the youtube video below

– Open 9 screws at the back

– Open the surrounding cover (so painful!)

– Open 3 screws at the bottom and detach one module

– Open 2 screws at the mainboard

– Detach 6 connection cable points & 1 white line connection point & pull out mainboard

– Detach the white line connection from Charging port module

– Pull out the charging port & reconnect the line connection & all other cables and put back the screws and covers.

The biggest challenge was peeling out the surroundings case because I didn’t have that fancy plastic tool shown in video but I only have my nails as something similar (ouch!!)

With 1st try, it seemed working at first, but power supply seemed to be not feeding into battery.. so…after some thoughts .. I reopened it with hands & nails again (Ouuuuuuuuuuuuuuuuuch!!!!), and found out the cable connecting charging port module to mainboard was not clipped properly.. 😦

Finally, rework after work, finally the galaxy note is back to its life.. 🙂

Gamble of $20 +pain in nails saved me $500.. but thinking this might have been done at one of the Samsung’s service center in Seoul with cheap service fee made me feel sad that I live across the ocean… I do miss that convenience…

Thank you eBay (and who sold this) & Youtube (and the person who shared the video)!

2013.5